1. Who we are
This service is operated by AskMandla (Pty) Ltd, a South African company that helps households employ domestic workers legally and fairly. We are a private company: we are not the Department of Employment and Labour, the Unemployment Insurance Fund (UIF), or any government body, and we are not affiliated with them.
2. What you are paying for
The once-off fee of R450 covers:
- Preparing the official UIF forms (UI-8D and/or UI-19) from the information you provide
- Arranging your electronic signature on those forms
- Submitting the signed forms to the Department of Employment and Labour
- A Certificate of Application confirming your submission, emailed to you
- Following up with the Department until your registration is confirmed or the Department gives a final answer
You are paying for our work in preparing, submitting, and following up, not for a guaranteed outcome. Whether and when the Department issues a UIF reference number is the Department’s decision, on the Department’s timeline, and is outside our control.
3. Your responsibilities
The UIF forms include a declaration that the information given is true and correct, and it is a criminal offence to make a false statement on them. By using this service you confirm that everything you provide (identity numbers, salaries, employment dates, and documents) is accurate and complete. We prepare the forms from your information as given; responsibility for its truthfulness stays with you as the employer.
You also confirm that you are the employer named in the application (or are authorised to act for them), and that you are 18 or older.
4. Electronic signatures
You agree to sign the UIF forms electronically. Under the Electronic Communications and Transactions Act, 2002, electronic signatures are legally recognised in South Africa, and you agree that your electronic signature on these forms has the same effect as a handwritten one.
5. Payment and refunds
- Payment is processed securely by PayFast. We never see or store your card details.
- Your submission is sent to the Department immediately after your payment is confirmed. Because the service is performed at that moment, the fee cannot be cancelled or refunded once payment has gone through, but our follow-up work continues at no extra cost until your registration is confirmed.
- If a failure on our side means your submission is not actually sent to the Department, we will either put it right or refund you in full. Email admin@askmandla.com with your case reference.
6. Privacy (POPIA notice)
We process personal information under the Protection of Personal Information Act, 2013 (POPIA). AskMandla is registered with the Information Regulator (South Africa), registration number 2026-009238. Our Information Officer is Peter Adolphs, reachable at admin@askmandla.com.
- What we collect: the employer’s and employees’ names, identity numbers, contact details, addresses, salary details, and the supporting documents you upload.
- Why: solely to prepare and submit your UIF registration, track it, and follow up, and, if you started but did not finish, to contact you about completing it.
- Who we share it with: the Department of Employment and Labour (that is the point of the service) and the service providers who process it for us (secure storage, e-signatures, payment, and email). We never sell personal information.
- How long we keep it: for as long as needed to complete and evidence your registration, and thereafter as required by law.
- Your rights: you may ask us what we hold about you, ask us to correct or delete it, or complain to the Information Regulator (inforeg.org.za).
7. Our liability
We take real care with every submission, but our total liability to you for anything arising from this service is limited to the fee you paid us. We are not liable for the Department’s delays, decisions, errors, or losses that flow from them, nor for consequences of inaccurate information supplied to us.
8. General
These terms are governed by South African law. If any part is found unenforceable, the rest still applies. We may update these terms from time to time; the version you accepted at payment applies to your submission. Questions? Email admin@askmandla.com.